Water Services Regulatory
Board
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The deadline for receiving applications is 13th August, 2012.
Inviting Volunteers To Serve As Members Of Water Action Groups
The Water Services Regulatory Board (Wasreb) is a statutory body established through the Water Act 2002 and is charged with setting rules and enforcing standards that guide the sector towards ensuring that consumers are protected and have access to efficient, adequate, affordable and sustainable services.
Acknowledging a need for strengthening participation and empowerment of consumers in realizing their human right to water and sanitation, Wasreb seeks to work with suitable citizens who will be charged with facilitating effective consumer engagement in water services. This is with a view to improving water service delivery to Kenyans.
Serving under structures to be referred to as Water Action Groups (WAGs), successful candidates will be expected to discharge the following functions:
- Assist
Wasreb, Water Services Boards (WSBs) and Water Service Providers (WSPs) in
providing information on water services and in building consumer awareness
on institutional mandates in service delivery
- Sensitize
consumers on their rights and responsibilities
- Channel
bottom-up feedback to WSPs, WSBs, and Wasreb on access to water services,
service quality and consumer orientation
- Facilitate
consumer participation in decisions related to water services
- Serve as a
negotiation partner for WSPs and WSBs in following up unresolved and
longstanding consumer complaints and facilitating conflict resolution
between WSPs/WSBs and consumers
- Assist WSPs
in detecting and tackling unlawful behaviour of consumers
- Support
Wasreb in the monitoring of compliance of WSPs and WSBs with service
standards/benchmarks through a better information flow from the grassroots
level
- Provide
linkages between water sector institutions and consumers, residents
associations, civil society, community based organizations, faith based
groups and other groupings within the community
- Compile
quarterly work plans and budgets and submit periodic reports to WSPs, WSBs
and Wasreb.
Water
Action Group members will be trained to be able to effectively discharge their
functions.
Applications are solicited from persons meeting the following criteria:
- Be a
resident in the service area of the respective WSP
- Be willing and
available to serve on voluntary basis and undergo training;
- Have a
regular source of income;
- Not be an
office holder of a political party or a relative of current staff members
of the WSP, WSB or Wasreb;
- Not have any
business interests in his/her dealings with the WSP/WSB;
- Have no
criminal record and provide a certificate of good conduct;
- Be of adult
age and a mature person;
- Have a good
record of paying utility bills if connected to the water and sewerage
network. If not connected, have a letter of introduction from the area
chief;
- Provide a
credible reference indicating that she/he is of sociable character and
able to interact constructively with people of different socio-economic
and cultural backgrounds;
- Have some
knowledge on the water and sanitation sector;
- Have as a
minimum an O-level certification;
- Be computer
literate;
- Be
preferably a member of reputable, registered and active Resident
Association or Community Based Organization (CBO) or be proposed by the
same;
Female
applicants and people with special needs are encouraged to apply. Members of
Previous Water Action Groups may also apply.
Applications should be channeled to the address in the area the volunteer resides and is willing to serve. Please send your application and CV to one of the preferred addresses below:
Applicants for Nairobi
(Area served by Nairobi Water Company)
The Chief Executive Officer
Athi Water Services Board
P.O. Box 45283-00100 Nairobi
Applicants for Kakamega
(Area Served by Kakamega/Busia Water Supply)
The Chief Executive Officer
Lake Victoria North Water Services Board
P.O. Box 673-50100 Kakamega
Applicants Kisumu
(Area Served by Kisumu Water Company)
The Chief Executive Officer
Lake Victoria South Water Services Board
P.O. Box 3325 Kisumu
Applicants for Mombasa
(Area Served by Mombasa Water Company)
The Chief Executive Officer
Coast Water Services Board
P.O. Box 90417-80100 Mombasa
Applicants for Garissa
(Area Served by Garissa Water Company)
The Chief Executive Officer
Northern Water Services Board
P.O. Box 495-70100 Garissa
Applicants for Embu
(Area Served by Embu Water Company)
The Chief Executive Officer
Tana Water Services Board
P.O. Box 1292 Nyeri.
Applicants for Nakuru
(Area Served by Nakuru Urban Water Company)
The Chief Executive Officer
Rift Valley Water Services Board
P.O. Box 2451 Nakuru.
Applicants for Athi River
(Area Served by Mavoko Water Company)
The Chief Executive Officer
Tanathi Water Services Board
KIDP Building ,Kalawa Road,
Private Bag, Kitui.
The deadline for receiving applications is 13th August, 2012.
Please note that service in WAGs is purely voluntary and will not be salaried. However, some relevant costs incurred in undertaking the functions will be re-imbursed.
