Telecommunications Customer Support
(6 Months Contract with Possible Extension)
Our client, who is involved in Network planning, Network deployment, is urgently looking to hire 3 Customer support executives.
Requirements:Our client, who is involved in Network planning, Network deployment, is urgently looking to hire 3 Customer support executives.
- Must have
2 years experience as a technical Customer support in the Telkom
Industry
- Should be ready
to work 12 hr shifts
- Knowledge and
understanding of Customer Service strategies e.g. people, Customer, value
adding, efficiencies and KPIs
- Manage
relationship with customers and internal teams to deliver services to the
customers
- Manage
relationship with customers and internal teams to deliver services to the
customers
- Good knowledge
of telecom industry with preferably good understanding of telecom product
specifications Telecom services
- Customer
oriented
- Self motivated
and Excellent organisation skills with strong attention to detail
- Excellent
analytical and specification skills
- Remains calm and
focused under pressure
- Excellent
Problem solving skills
Education :
- Degree/Diploma
in Information Technology, Computer science ,Telecommunications
Engineering
Role and Responsibility ;
- The successful
candidate will cater for Customer care interface with network
- Receive tickets
from customer care and follow up with relevant sections for resolution and
update customer care).
- Liaise with
other departments in order to resolve Customer complaints.
- Handle internal
network issue escalation on 122 and follow for resolution and update the
customer (complainant)
- Will be involved
in carrying out roaming daily tests
- ILD daily tests
- Manage
relationship with customers and internal teams to deliver services to the
customers
To apply send your Application and CV’S Only to
monicah.kogi@idp-ea .com not later than Friday the 27th of July 2012 by close
of Business whilst indicating your Current and Expected Salary.
Only shortlisted candidates will be contacted
