The
Company:
Samasource is an award-winning
technology social enterprise that provides dignified, internet-based work to
people living in poverty. We build technology that helps leverage the brain
power of the poor so they can lift themselves out of poverty by providing
valuable services to companies around the world. Our technology platform takes
large data projects for leading enterprise clients like LinkedIn and Google,
and breaks them into smaller tasks called “microwork” which are completed by
our workers.
The Team:
As a social business, we are
passionate about alleviating poverty while creating happy clients. Team D (for
Delivery) plays a big role in achieving the Samasource vision.
We partner with clients to design
a comprehensive plan for each project, and work closely with our delivery
centers to ensure high quality execution.
We are laser-focused on client
satisfaction because satisfied clients mean more business, and more business
means more workers can pull themselves out of poverty.
We are dedicated to using our
technology platform to identify motivated, talented workers in the poorest
parts of Africa, South Asia, and Haiti, and training them to provide excellent
work for leading enterprise customers. Come help us manage the growing digital
supply chain from South Africa to Silicon Valley.
We are a rapidly growing and
diverse team looking for candidates who thrive in a start up environment with a
large degree of personal responsibility and ownership.
These are
some of the things we believe in:
1. Resourcefulness: Jugaad is
Hindi for doing more with less. Another word for this is scrappiness. We
believe in being as resourceful as the people we serve.
2. GTD: We have created a culture
of getting things done. We avoid recklessness but at the same time we are
proactive, follow through on what we start and do not fear experimentation.
3. Transparency: We aim for
everything we do to pass the New York Times Test.
4. Team Work: We encourage input
from all levels of our organization and in return expect people at all levels
of our team to be able to execute on these ideas.
5. Social Mission First: We always
consider the good we can do before we think about income, PR or success for
ourselves. Finding work for the people who need it most is what drives us.
6. Innovation: Good technology is
at the core of our value proposition to the workers we serve. We respond
quickly to new market opportunities.
7. Equality and Respect: Sama
means equal. Everyone deserves the chance to succeed. We don’t accept limits
and we maintain a sense of humility in dealing with our people, our workers,
and our supporters.
The Job:
We are
looking for a self-motivated Field Project
Manager to assist
our Delivery Team in efficiently and effectively managing projects through our
delivery centers in Kenya, Uganda, Haiti, South Africa, India, and Pakistan.
Based in Nairobi, Kenya, the Field
Project Manager will work closely with our local centers to provide the highest
quality project results.
The Field Project Manager starts
with a 10-week stipend training period in the San Francisco head office*,
during which the incumbent will receive extensive training in project management,
data analysis, business acumen, and practical communication skills.
Upon successfully completing the
training period, the incumbent will be deployed into the field and interface
closely with the San Francisco Delivery Team to manage high-impact projects
from trial to completion in partnership with our Delivery Centers.
*subject to visa requirements,
else training will be conducted in the field
Responsibilities:
·
Perform comprehensive project management and Delivery Center
oversight to ensure timeliness and high-quality project results
·
Perform data driven analysis on project and performance metrics
to optimize project execution effectiveness
·
Work closely with Delivery Center managers and field personnel
to ensure workers receive training and support for client projects
·
Seek continual innovation and improvement in task design, worker
training, project workflow, delivery process and our technology platform to
increase automation and increase the efficiency of delivering projects
·
Provide workers with detailed project feedback to improve
performance
·
Review and perform quality checks on all projects completed by
Delivery Centers
·
Maintain open communications with Delivery Centers on quality
issues, instruction clarifications, and best practices for project completion
·
Interface closely with Delivery Team in head office on project
scope, parameters, timelines, and expectations
Requirements:
·
BA/BS with a strong academic record from a top university.
Degree in economics, business, or other field with emphasis on data analytics
preferred
·
2 year commitment to the role based in Nairobi, Kenya
·
At least 2 years related experience
·
Robust analytical and Excel skills, with experience analyzing
large datasets in Excel
·
Exceptional attention to detail
·
Strong writing and communication skills
·
Strong project management experience
·
BPO experience a plus
·
Proficient with Microsoft Office programs (Excel, Word, etc.),
familiarity with collaborative project management web software like Basecamp a
plus
·
At home in a fast-paced environment that requires excellent
time-management and the ability to multi-task and prioritize effectively
·
Must be comfortable working independently in the field
·
Comfort in working in an unstructured environment, with reliable
execution and timelines and strong communication skills
·
Ability to effectively communicate with people from diverse
backgrounds and cultures
