IT Help Desk Positions
Our client has a mission to change the face of IT in Africa. With a presence in 21 countries; 17 of which are in Africa this company is looking for innovative, energetic and dedicated candidates to join their expanding team in Kenya.
The team will be required
to manage workflow and service request through Client’s call ticketing system.
These positions require strong customer service skills.
Responsibilities will include remotely:
- Imaging/Re‐Imaging
end user desktop and laptop machines
- Software
installation, configuration, and troubleshooting for end users
- Hardware and
Software upgrades
- Performance
of IT support duties as defined by the appropriate team lead
- Network
printer installation/configuration
- General
Desktop Support/Project Coordination/Move activities
- High level
of customer focus and strong customer support commitment.
- Monitor,
analyze and address reliability and performance issues.
Positions:
Junior End User Support Engineer
Requirements:
- 1 year
experience in desk side support
- Diploma in
IT
- Microsoft
certifications - desired
Senior End User Support Engineer
Requirements:
- 2-3 years
experience in desk side support
- Diploma in
IT
- Microsoft
certifications – desired
Help Desk SME/Manager
- 5+ years
experience in desk side support
- Experience
in leading a team
- Bachelors
degree
- ITIL
(Information Technology Infrastructure Library) version 3 certification -
desired
To apply for this position, send your CV and Cover Letter tocareers@talentsolutionsmanagement.co.ke by 13th July 2012.
