Debit Order Officer
Our client, a micro finance company urgently seeks to fill the above vacant position.
Main Purpose of Role
Our client, a micro finance company urgently seeks to fill the above vacant position.
Main Purpose of Role
Required Minimum Education / Training
- BCom degree or
related degree, Strong Operations background essential (National
basis) minimum 5 years
Required Minimum Work Experience
Min 2 years banking or financial industry experience, Experience in Credit Management desirable
Key Performance Areas
Min 2 years banking or financial industry experience, Experience in Credit Management desirable
Key Performance Areas
- Collections of
payments, activations and re-activations
- Customer Care
- System and
technology use
- General
administration
- Performs all
other related duties
1. Collections of payments, activations and re-activations
Input (method used)
Input (method used)
- Activate debit
orders against client’s bank accounts to ensure that the correct payment
amount is collected on the correct payment date.
- Draw reports to
determine outstanding instalments of clients and ensure that amounts due
are collected by means of debit order activations.
- Reverse wrongfully
debited payments against client\s account by reversing and refunding
client.
- Make a note on
the system on why refund was authorised.
- Pay out approved
client loan amount or settlement amount from bank accounts.
- Analyse reasons
for repeated failure to collect via debit order, pursue alternate
collections method to normalise account
- Reconciliation
of debits orders loaded with successful payments received
- Identify
reversal of successful payments and update system
Output (expected results)
Daily
- Projects
confidence and professionalism
- Customers
treated with courtesy and sensitivity.
- Builds positive
rapport
- Possible reasons
for customer to default on repaying monies owed are identified and
resolved
- Customer
convinced to pay debt
- Customer makes a
commitment to pay debt regularly
2. Customer care
Input (method used)
- Establish
rapport with customers by treating them courteously, with sensitivity and
meeting commitments made
- Handles
difficult calls by remaining calm, demonstrating patience, willingness to
help and where possible resolving complaint
- Uses all
opportunities to confirm/update/correct customer information
Output (expected results)
- Customers
confidence and trust is gained
- Negative
situation is diffused
- Customer details
are always current
3. Systems and technology use
Input (method used)
- Displays working
knowledge of system by navigating the system quickly and accurately
- Accesses data
efficiently, enters information speedily and accurately and follows
established procedures.
Output (expected results)
- Customer details
are always current
4. General administration
Input (method used)
Input (method used)
- Completes all
required administration which may include faxing, completing paperwork and
liaising with other departments and typing correspondence
- Compiles feedback
/ reports when required
Output (expected results)
- Timely and
accurate implementation
5. Performs all other related duties
Input (method used)
- Performs all
other related duties which may be required from time to time
Output (expected results)
- Timely and
accurate implementation and completion of related duties requested to be
performed
Technical behavioral
- Multilingual
- Understanding of
ability to apply credit recovery techniques
- Product
Knowledge
- Bank systems
- The incumbent
has to have a good grasp of the fundamentals of the areas of knowledge
- Strong
analytical skills
Behavioural:
- Knowledge and
application of Mayibuye Group core values
- Teamwork
/cooperation
- Written
communication
- Problem Solving
- Influence
- Follow-up
- Attention to
detail
- Judgement
- Active listening
(skills)
- Ability to sell
telephonically
- Stress tolerance
(ability)
- Lead /
opportunity
- Telephone skills
(skill)
- Customer focus
(attitude)
- Handling
difficult calls(skill)
- Interpersonal
skills (skill)
- Clear and
concise verbal communication(skill)
- Courteous and
friendly (attitude)
- Self motivation
- Adaptability
- Integrity
If you meet the above minimum requirements, kindly send us your
cv indicating your current and expected gross salary to;
Frank Management Consult Limited
Email: frankmconsult@yahoo.com
Email: frankmconsult@yahoo.com
