Customer
Support Representatives
Have you
worked in a retail outlet handling wireless devices such as smart phones, cell
phones and laptops; audio visual equipment; home appliances; office automation;
digital imaging equipment?
Horizon Contact Centers is sourcing for enthusiastic, driven and technical
savvy individuals.
The
selected individual(s) will be required to provide technical support and
exceptional customer experience to customers in a highly professional and
technical manner.
Minimum knowledge, skills and experience:
Minimum knowledge, skills and experience:
1. A Diploma or
Degree from a recognized tertiary institution
2. Excellent
spoken and written skills in:
a) English and
Amharic (2 vacancies)
b) English and
Arabic (2 vacancies)
3. Ability to
communicate clearly and effectively
4. Typing speed
of 30 words per minute with an ability to type proficiently whilst
multi-tasking.
5. Excellent
knowledge Windows and Office applications. Microsoft certification will
provide and added advantage.
6. Good general
hardware and software knowledge.
7. Ability to
understand and solve technical problems.
8. Two (2) years
Call Centre experience is desired.
9. Must have a
strong customer service orientation.
10. Certificate
of Good Conduct is a prerequisite
If you
believe this is an exciting and challenging opportunity for you; then please go
to www.horizoncontactcenters.com for more details and to apply.
An attractive remuneration is
offered for all the above positions.
Only shortlisted candidates will
be contacted.
Closing date is Friday 20th July
2012.
