Customer Service Exec Job Profile
Job purpose
Welcoming and guiding the customer through the show room, along
with responding to question and demonstrating products, handling all quotations
and also responding to email and telephone queries on sales and assisting where
necessary
- Avail quotations
to showroom clients and other clients brought in by the sales executives
- Welcome and
assist the showroom clients in the process of product selection
- Provide
exceptional customer service on daily basis.
- Maintain
accurate and clearly marked shelved product to ensure accurate selection
of product for dispatch
- Maintain all
clients through proactive communication with the client and ensuring that
all queries, complains are promptly attended to
- Maintain record
of showroom client visits and update this on a daily basis
- Guide customers
around the showroom
- Prompt feedback
to email and telephone queries
- Time to time
order processing in the absence of the order processor
- To help the
other staff with the arrangement of the showroom, sometimes from ground to
top, in order to ensure a clean working place
- Making sure that
the items are delivered as programmed.
- Assemble
merchandise for showroom as designated
- Stage completed
order items in proper area for customer pick up or delivery
- Check on status
of current orders.
Key Skills and Abilities
- Diploma in front
office operations/ pr/sales & marketing
- Those with a
background in food & beverage will have an added advantage
- 2-3 years
experience in customer service executive position preferably in the
hospitality industry
- Ability to work
and contribute in a team
- Proven ability
to meet sales targets
- Presentable with
excellent communication skills
- Must be a strong
"people person" with a positive, persuasive personality
- Competent
computer and database skill
To apply for this position send your CV to
recruitment@workforceassociates.net or recruit.workforceassociates@gmail.com on
or before 3rd August 2012.
Indicate customer service executive on subject.
