Position
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Field Team
Leader
(International Hire – Grade 2)
Reference
Code: HR –
25/2012
The Resettlement Support Center
(RSC) Africa operates a US refugee resettlement program in sub-Saharan Africa
through a Cooperative Agreement with the Department of State/Bureau of
Population, Refugees and Migration.
RSC Africa is administered by the
Church World Service International Refugee Program (CWS/IRP) and is based in
Nairobi, Kenya.
RSC Africa seeks a qualified
individual for the Field Team Leader position.
Position
Description:
This position is primarily
responsible for daily supervision of Field Team staff on RSC and CIS circuit
rides and efficient processing of eligible refugee applications for the US
Refugee Admissions Program in Sub-Saharan Africa, in accordance with Worldwide
Processing Priorities, USRAP Guidelines and CWS/RSC Nairobi Field Team standard
operating procedures.
This position reports directly to
the Field Team Leader Supervisor.
Primary
responsibilities:
1. Achieve and maintain a high
performance standard based on a thorough knowledge of and adherence to
established RSC, CWS/IRP, DOS/PRM, USCIS, and UNHCR policies and procedures
regarding current refugee processing eligibility criteria, database and file
management guidelines, the role of US voluntary agencies and refugee producing
country conditions.
2. Manage RSC field teams during
circuit rides throughout Sub-Saharan Africa and conduct personal interviews
with refugee applicants in a non-confrontational, objective and dignified
manner.
3. Supervise file review of cases
scheduled for interview prior to CRs to ensure complete and accurate case
files, as well as identify and correct processing errors prior to CIS
adjudication.
4. Coordinate circuit ride
preparation with the Field Team Supervisors and CR Scheduling Department.
5. Ensure that Pre-Screening of
refugee applicants on circuit rides is done in accordance with CIS and RSC case
composition guidelines.
6. Maintain effective relations
with UNHCR, IOM, CIS, U.S. Embassies and other implementing partners in the field
in accordance with established policies as a representative of the RSC and
CWS/IRP.
7. Coordinate and manage logistics
in the field that may include staff travel and transport of files, equipment
and supplies.
8. Manage the hiring, supervising
and paying of interpreters.
9. Manage Circuit Ride processing
schedules and staff workloads.
10. Consult with Field Team
Supervisors, Field Team Manager, Operations Coordinator and Deputy Director for
Operations on difficult cases in accordance with established policies and
procedures.
11. Ensure technology and
equipment used on Circuit Rides is well-managed and utilized, including
computer hardware and software.
12. Maintain a thorough knowledge
of and ensure compliance with RSC safety and security procedures at all times.
13. Complete Field Trip Reports
and account fully for funds as required when traveling in Kenya and within the
region on circuit rides.
14. Maintain thorough knowledge
and adherence to RSC Circuit Ride Standard Operating Procedures which include
interview schedules, statistics, file review, preparation and distribution of
CIS decision letters, Preliminary Results Lists and Trip Reports.
15. Properly use and update the
RSC FTL Database and Interpreter Database; utilize Visual Studio to run QC reports
and provide feedback to the team.
16. Maintain an advanced knowledge
of WRAPS and stay up to date on any changes to the WRAPS system.
17. Assist in the development of
Field Team training procedures and their implementation.
18. Assisting
with the developing and updating of standard operating procedures for Field
Team in coordination with Field Team Supervisors, Field Team Manager and
Operations Coordinator
19. Assess and provide feedback on
staff performance during Circuit Rides.
20. Perform other duties or
special assignments as may be needed to ensure the efficient processing and
operation of the RSC Refugee Program
Position
Requirements:
·
US Citizenship and valid passport
·
Bachelor’s Degree in a related field of study.
·
Minimum of 6-months work experience as a Caseworker at RSC or
equivalent work experience.
·
Strong leadership and motivational skills
·
Demonstrated IT skills, including experience using Microsoft
Access, Microsoft SQL, WRAPS, and troubleshooting network problems
·
Ability to supervise field staff to ensure policies and
procedures are implemented and executed in accordance with guidelines and
standard operating procedures.
·
Ability to travel extensively in the region on short notice and
in difficult conditions to meet the demands of a dynamic operational program.
·
Able to deal with stress in a positive manner and ability to
maintain a diplomatic, professional manner at all times.
·
Ability to exercise good judgment and seek guidance as
appropriate when confronted with unanticipated problems in the field.
·
Ability to conduct oneself in a professional and courteous
manner to represent the best interests of RSC and CWS/IRP.
·
Ability to work as part of a team in a multi-cultural
environment in implementing the U.S. Refugee Admissions Program in Sub-Saharan
Africa.
Qualified individuals are
encouraged to apply for this position by submitting a cover letter and a résumé
to:
The Human
Resources Manager
RSC Africa
P. O. Box 14176
00800 Westlands
Nairobi, Kenya
Email: hr@cws-rscnairobi.org
RSC Africa
P. O. Box 14176
00800 Westlands
Nairobi, Kenya
Email: hr@cws-rscnairobi.org
On the subject line, please
indicate the reference code of the position, followed by your surname.
This position will remain open
until filled.
