Technical Manager-Customer
Service
Our Client a leading player in the global Ice-Cold Merchandisers (Beverage Coolers) market, seeks to recruit a Technical Manager-Customer Service.
Main Purpose
Our Client a leading player in the global Ice-Cold Merchandisers (Beverage Coolers) market, seeks to recruit a Technical Manager-Customer Service.
Main Purpose
Responsibilities:
- Prepare
Post-Sales Services Proposals and contracts to customers.
- Create,
develop and train service network and ensure that the service providers offer
high quality service, ensuring contractual KPIs are met.
- Develop and
implement corrective plans to address all technical Customer complaints.
- Prepare,
implement, supervise, and evaluate all customer service projects.
- Spare part
Management and forecasting by preparing a reliable projection process and
reporting mechanism.
- Day to day
running and management of the customer service team and ensure that
service delivery is at optimal.
- Ensure 100%
implementation and compliance of the company commercial policy and
standard operating procedure for post sales operations.
- Prepare and
review Post maintenance contracts to ensure optimum mutual obligations.
- Track and
prepare Periodic Profit and Loss Reports for management, for all the
customer service projects.
- Communicate
with customers, both in person and by telephone, in case of complicated
technical issues in an effort to provide superior service and maintain
high standards in dealing with them.
- Develop and
implement technical training and seminars on new and existing products.
- Timely
preparation of monthly, quarterly, triennially and annual project report.
- Periodic
market inspections on work quality by the service providers.
- Spare parts
Sales.
Qualifications:
- Diploma,
Degree in Electrical Engineering
- Minimum
experience of 2 years in a Customer Service Management position
- Minimum 5
years work experience
- Engineering
knowledge
- Strategic
management and planning skills
- Strong
business acumen, basic accounting and finance skills
- Good
understanding of critical equipment supporting infrastructure e.g. diesel
generators, Air conditioning Systems.
- Excellent
communication skills (English) and strong interpersonal, leadership and
people management skills
How to Apply:
If you are qualified and up to the challenge, please apply on our Careers page via www.altimaafrica.com/careers.php
Deadline for application is
Tuesday 22nd May, 2012.
Please note that only qualified candidates will be contacted.
Please note that only qualified candidates will be contacted.
