Guest Relations Officer
Qualifications & Experience
Qualifications & Experience
- Degree or
Diploma in Front Office Operations or Hotel Management
- Two years
working experience as a Guest Relations officer in a hotel
- Conversant
with Fidelio and Opera systems
- Fluent in
English both written and spoken. Knowledge in other languages will be an
added advantage
Key Responsibilities
- Plan and
coordinate the provision of friendly, efficient services to guests
- Schedule
activities for guests
- Plan and
coordinate all promotional activities targeting clients
- Trace
relevant statistics about clientele
- Coordinate
and supervise all activities for guests
- Assist with
check-ins / check-outs of clients
- Greet Guests
upon arrival
- Assist
guests with airline bookings and reconfirmation's
- Assist all
departments in being receptive to the needs of guests
- Attend
recreation activities when necessary
- Assist in
any other duties when required by the Front Office Manager
- Assist with
translations (information: guest directory; menus etc.) as required
- Provide
feedback from Guests to Front Office Manager for action
Customer Focus
- Build and
maintain positive relationships with all internal customers and guests in
order to anticipate their needs
- Anticipate
guest needs, handle guest requires, and solve problems
- Create a
positive hotel image in every interaction with internal and external
customers
- Adhere to
hotel brand standards
- Maintain a
high level of product and service knowledge in order to explain and sell
services and facilities to guests
- Assist
guests and escort them to locations within the hotel at their request
- Maintain
knowledge of special programs and events in the hotel in order to
recognize and respond to guests
Teamwork
- Demonstrate
cooperation and trust with colleagues, supervisors, teams and across
departments
- Communicate
well to ensure effective shift hand-overs
- Actively
participate in organized meetings
- Interact
with department and hotel staff in a professional and positive manner to
foster good rapport, promote team spirit and ensure effective two way
communication
Adaptability
- Be open to
new ideas and make changes in the job and routines as required
- Work in line
with business requirements
- Complete
tasks as directed by Management
Application Process
Interested candidates are
invited to strictly email their cover letter and CV, clearly detailing their
current remuneration and expectations to recruit@odumont.com before end
of day 20 May 2012.
Only short listed
candidates will be contacted
