Company Profile:
Our Client is a global
logistics and transportation solutions provider.
Customer Account Executive
Job Role:
Duties and Responsibilities:
- Manage
customer inquiries, problems, requests and suggestions; determines
appropriate solutions and/or responses.
- Ensure high
levels of customer satisfaction by providing smooth customer service to
customers as per agreed service standards.
- Negotiate
customer claims, initiate billing adjustments in coordination with team
leader
- Grow
existing customers, and identify potential customers for supply chain and
delivery solutions.
- Develop new
customers from both the market and existing customers with business
solutions
- Plan and
execute regular maintenance and business development visits to customer
- Maintain and
regularly update customer information
- Understand
all aspects of customers’ business needs, network within customer’s
organization to explore customers’ needs and business development
opportunities
- Promote
suitable products /solutions and develop solutions for customers involving
business units.
- Work with
other business units in the company, such as ground operations, cargo
operations, etc., to ensure proper service delivery to customers
- Prepare
proposals and quotations to customers
- Ownership of
payments collections alongside the Credit Officers
KPI’s
- Revenue
growth for assigned accounts
- Customer
acquisition
- Customer
satisfaction
- Customer
Migration to Supply Chain / Delivery Solutions
- Product Mix
- Customer
enquiries resolved on time
- Escalations
resolved on time
- Data quality
Basic/ Job Requirements
- Bachelor
Degree in a related field
- English proficiency
- Computer
Proficiency: MS office Applications (Word, Excel, Power Point &
Outlook)
- Knowledge
and Experience in selling Freight, Express products and Logistics
- Previous
experience in customer management experience
- Consultancy
Selling Skills
All interested candidates should send their C.V’s tomycv@myjobseye.com.
Only shortlisted candidates
will be contacted
