Position: Customer Care Representatives - Part Time (Weekends
only)
Location: Nairobi
Our client, an International BPO firm with Head Office in Australia, is looking for Customer Service Representatives for their Call Centre in Nairobi. We are looking for candidates with outstanding communication skills, both written and verbal.
Key ResponsibilitiesLocation: Nairobi
Our client, an International BPO firm with Head Office in Australia, is looking for Customer Service Representatives for their Call Centre in Nairobi. We are looking for candidates with outstanding communication skills, both written and verbal.
Screening and moderating user submitted content, answering support requests and performing support functions.
Moderating and screening written user content on Profiles
Moderating and screening user submitted photos
Answering Online Help Requests
Answering telephone support requests
Processing Testimonials (depending on language)
Various support tasks
Key Skills and competences
Internet literate
A passion for Customer Service
Fluent in English and knowledge of any foreign language is an added advantage
Candidates willing to work on a 24 hour shift system
Ability to respond promptly to customer inquiries
Ability to handle and resolve customer complaints
Ability to multitask and take up more workload when required
Outstanding language skills (grammatically correct, can express things clearly)
Ability to work with multiple tabs and multiple browsers efficiently in a web browser based support system (speed and accuracy are important)
Very good work ethic (reliable, motivated, professional)
Must be aged below 30 yrs
Must be a continuing student preferably in their second year of study.
To apply, send your CV only to vacancies@flexi-personnel.com by Wednesday 29th February 2012.
Only continuing students should apply.
Kindly indicate the position applied for as well as the minimum daily wage expectation on the subject line.
