Our client, Virtual City is the market leader in the
development, customization and implementation of innovative mobility solutions.
The company has achieved this by being able to constantly recognize and adapt to the changing needs and growing demands of their clients by continuously developing and introducing new technological innovations into the market.
The company seeks to recruit a Client Services Manager who will develop all Group Client Service Plans to enforce Customer Service Charter, while supporting the Chief Technical Officer.
The PositionThe company has achieved this by being able to constantly recognize and adapt to the changing needs and growing demands of their clients by continuously developing and introducing new technological innovations into the market.
The company seeks to recruit a Client Services Manager who will develop all Group Client Service Plans to enforce Customer Service Charter, while supporting the Chief Technical Officer.
The position holder will be reporting to the Chief Technical Officer.
He / She will have the following roles:
Develop Group Client Services Plan
Enforce Customer Service Charter
Lead all Personnel in Service Delivery Departments
Direct and coordinate activities of business or departments concerned with Service Delivery
Enforce and Consolidate Reporting from teams
Enforce Quality of Service across Service Delivery Departments
Key responsibilities will be:
Lead all Personnel in Service Delivery Departments
Planning and Strategy - Develop Group Client Services Plan
Map Service Delivery Plans
Departmental Co-coordination-Work with departmental heads to schedule, supervise and direct the work of all employees
Enforce and Consolidate Reporting from teams - Monitor and Report on Account Management Team Performance
Lead the Technical Implementation teams
Develop skills base to support all group products and services
Develop detailed Technical Resolution Plan and procedures that include
Develop on-site test plan for re-deployed/updated systems.
Liaise with internal and external project managers.
Lead the Technical Support Teams
Support clients within the set resolution time frames
Monitor and Report on Customer Service Performance
Develop & Ensure the compliance with the following
Align deliverables and response times with Customer Service Objectives
Ensure all tasks, deliverables, resolutions, etc are captured in CRM
Resource Development- Keep abreast with the latest technologies both in hardware and software
If you are qualified and up to the challenge, please send an updated Curriculum Vitae (Ms Word version) to careers@altimaafrica.comclearly stating the job position (Client service Manager) in the subject.
Include your daytime contact, Current & Expected remuneration as well as your Notice Period in your application cover letter.
Deadline for application is Friday 9th December 2011.
Only shortlisted candidates will be contacted.
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