Overall Purpose of role
As the overall officer in charge of the Company's branch office to ensure the office runs efficiently, implement underwriting guidelines / policies coordinate and supervise staff within his/ her jurisdiction, drive the marketing sales and customer service functions in the respective branch.
This position reports to the Underwriting Manager
Key Tasks, Duties and Responsibilities
Ensuring strict adherence to the cash and carry policy.As the overall officer in charge of the Company's branch office to ensure the office runs efficiently, implement underwriting guidelines / policies coordinate and supervise staff within his/ her jurisdiction, drive the marketing sales and customer service functions in the respective branch.
This position reports to the Underwriting Manager
Key Tasks, Duties and Responsibilities
Ensuring that all company monies are receipted and banked as per company guidelines.
Enforcing the set underwriting guidelines
Day to day administration of the branch operations
Implementing the branch sales strategies
Ensuring quality customer service at the branch
Ensuring renewal notices are sent out on time and preparing reports on business retention.
Ensure high customer retention rate
Signing of accountable documents and custodian of the same.
Ensuring all business is booked in the system on a timely manner
Certificate management
Vetting of risks before they are accepted in the company books
Participate in building and enhancing good public image of the company through various public relation programmes
Ensuring that all claims issues reported to the branch are promptly communicated to the Claims Department and supporting documents submitted
Act as a link between Claims Department and the intermediaries / insured in all matters to do with claims.
Ensuring that all intermediaries receive their commission earnings on a timely basis
Soliciting and negotiating special incentives to top performing intermediaries
Promoting a positive image of the company through service protocols to policyholders, brokers and other intermediaries, members of the public and other stakeholders. Such promotion may include public speaking, other forms of public relations, etc
Minimum Requirements
Bachelor’s degree in Business Administration or Equivalent
ACII or equivalent
5 years experience in managing retail operations
How to apply:
If you are interested in the position and have the skills and talents our client is looking for, we would like to hear from you.
Please forward a copy of your updated resume, and your current salary and benefits package to info@dorbe-leit.co.ke before close of business 14th November 2011.
Only successful candidates will be contacted.
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