We
are a Kenyan blue chip company. a leader in the ICT sector.
Due to expansion and growth, the following positions have arisen in our organization:
Due to expansion and growth, the following positions have arisen in our organization:
Operations Supervisor
Service
delivery requirements include:
* Effective management of the call centre and reception area
* Efficient management of all activities in a very busy banking hall
* Resolution of customer queries
* Improvement and enforcement of processes and procedures
* Staff coaching
* Monitoring overall QA results to identify trends, training and process improvement opportunities
* On-going training and development of staff and on-going liaison with other
departments and group companies for effective service delivery* Effective management of the call centre and reception area
* Efficient management of all activities in a very busy banking hall
* Resolution of customer queries
* Improvement and enforcement of processes and procedures
* Staff coaching
* Monitoring overall QA results to identify trends, training and process improvement opportunities
* This position requires a self-starter who possesses a desire to make things happen and about 5 years of working experience in some supervisory level
* Experience in technology oriented service _rms, mobile telephony, BPO call centres etc will be an added advantage
* The applicant must have excellent oral and written communication skills, excellent interpersonal skills and an ability to motivate to produce results
* A University business degree is a pre-requisite
Call Centre - Customer Service Representatives
This
position requires someone with telesales and call centre experience, a self
starter, a team player and passion for customer service.
Experience at technology oriented service firms; Mobile telephony, BPO call centres, will be an added advantage. The applicants must have excellent oral and written communication skills. A Business Diploma is a pre-requisite.
Experience at technology oriented service firms; Mobile telephony, BPO call centres, will be an added advantage. The applicants must have excellent oral and written communication skills. A Business Diploma is a pre-requisite.
The position entails
*
Providing customers with product and service information
* Answering phone calls and responding to customer requests and orders
* Completing customer call logs and related reports
* Identifying, research, and resolving customer issues using the computer systems & present reports
* Ability to work in any of the operations sections; including call centre, reception, front counter/cashier hall, client liaison and enable desk will be an added advantage
Applicants should submit their CVs to the following email address:
* Answering phone calls and responding to customer requests and orders
* Completing customer call logs and related reports
* Identifying, research, and resolving customer issues using the computer systems & present reports
* Ability to work in any of the operations sections; including call centre, reception, front counter/cashier hall, client liaison and enable desk will be an added advantage
Applicants should submit their CVs to the following email address:
mcarecruitment@gmail.com
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