Kenyan Job Vacancy. Head Marketing & Customer Service.

Head of Marketing & Customer Service
Location: Nairobi Kenya.
Industry: Hospitality
Due to expanded operations throughout the country, our client, a leading professional cleaning and allied service company servicing major high end clients in the market is seeking to recruit a focused, self driven professional for the position of Head of Marketing and Customer Service.

Reporting to the Group Chief Executive Officer, the successful candidate will be responsible for;

Key Responsibilities

Determining customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
Managing and coordinating all marketing, advertising and promotional activities and liaising with media and advertising firms
Developing and implementing customer loyalty programs, policies and procedures in line with the strategic plan
Developing and implementing marketing plans and projects for new and existing products/services and manage the productivity of the marketing plans and projects
Determining and managing the marketing budget as well as delivering marketing activities within agreed budget. 

Minimum requirements:
Bachelors degree in Marketing or Business Administration from a recognized institution
A minimum of 5 years credible experience in Marketing and Customer Service
Credible experience in Marketing and Customer Service strategy formulation and execution.
Innovative personality with outstanding interpersonal skills
Excellent computer and leadership skills
High integrity
Member of a professional body
Experience in the cleaning or service industry an added advantage.

A competitive salary package plus commissions guaranteed.

To apply, send your CV ONLY to
 recruit2@flexi-personnel.com by Wednesday 24th August 2011.

Kindly indicate the position applied for a minimum salary expectation on the subject line.
Only serious candidates who meet above profile need apply.


 You can now click on this link www.careerstom.com to visit our career centre for a more incisive advice from experts.