The Company:
Swissport has been operating in Kenya since 1997 with great success, and currently serves 20 airline customers, handling nearly 4,000 flights a year.
Swissport believes in quality customer orientation that delivers top-class service on all levels. Every employee is expected to "live our corporate values": after all, the culture of any company will be evident in its employees' attitude to their customers.
Our three main cornerstones are:
People: We show respect towards people and their values by working with enthusiasm and enjoyment. We do not compromise on safety.
Professionalism: We are
pioneers and want to creatively explore new options. We focus on achieving
sustainable results. Swissport has been operating in Kenya since 1997 with great success, and currently serves 20 airline customers, handling nearly 4,000 flights a year.
Swissport believes in quality customer orientation that delivers top-class service on all levels. Every employee is expected to "live our corporate values": after all, the culture of any company will be evident in its employees' attitude to their customers.
Our three main cornerstones are:
People: We show respect towards people and their values by working with enthusiasm and enjoyment. We do not compromise on safety.
Partnership: We strive to exceed the expectations of our customer and keep the promises we make. We deliver excellent service: at any time, at any place.
We are currently seeking applications from suitably qualified candidates for the positions of Receptionist / Front Office Administrator (6 Month Contract) based at the Swissport Corporate Offices next to the JKIA, Embakasi.
Interested candidates should have the following qualifications:
Role & Responsibilities:
- Reception desk
duties - Switch board operation, answering the phone, screening and
directing calls. Tidy and maintain the reception area.
- Maintain
Registers – receiving and sorting incoming mail and deliveries, official
documents and staff correspondence.
- Customer Service
– Offer a friendly reception to all visitors and members of staff entering
the Corporate Office. Direct persons to correct destination.
- General
Administrative / Clerical Support to the Management Team – Job holder will
also be required to carry out other various administrative duties for the
rest of the Management team based at the Corporate Office.
- Organizing
Meeting / Training Venues & Facilities – maintain a calendar for the
Bookings of Meeting Rooms, Board room and Training rooms. Ensure that
catering arrangements are made for the meetings / training sessions.
- Coordination of
general maintenance of office equipment - photocopiers and telephones.
- Maintain an
adequate inventory of office consumables – Pending prior approval carry
out the ordering of sugar, milk, detergent etc.
Key Competencies:
- Good verbal and
written communication Skills
- Professional personal
presentation
- Integrity &
reliability
- Customer Service
Orientation
- Attention to
detail
- Planning and
Organizing
Educational Background:
- Minimum High
School Certificate / O’ Level (Mean Grade C+) - Essential
- Diploma in
Secretarial / Front Office / Customer Services- Desired
- Secretarial
Skills – Desired.
- Graduates from
reputable Aviation Schools who have covered courses in Customer Services
are also encouraged to apply.
Closing Date: On or before July 17, 2011 - Due to the immediate need to fill this position urgently successfully shortlisted candidates may be contacted for an interview before the closing date
Applications together with the relevant certificates and a recent passport sized photo should be forwarded by email to:
hr@swissportkenya.co.ke
or through post to :
The Human Resource Manager,
Swissport Kenya/Airside Limited,
P.O. Box 19177, Nairobi.
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