Ref: CS/HQ/001
Airtel Africa is looking for a Customer Contact Strategist in the Customer Service Department who will be responsible for defining and operationalizing the customer communication policy using internal One-to-One Communication Tools such as SMS/Outbound Dialers/Post Call Notifications etc.
The candidate will own the Customer Communication Process for all Airtel Operations and will design and ensure the frequency, standardization, consistency and relevance of content for all
possible means of Below The Line (BTL) communication to the customer.
The applicant should have a minimum degree qualification and 5-6yrs relevant work experience in the telecommunications or service industry. Knowledge of French a must!
Application process
Airtel Africa is looking for a Customer Contact Strategist in the Customer Service Department who will be responsible for defining and operationalizing the customer communication policy using internal One-to-One Communication Tools such as SMS/Outbound Dialers/Post Call Notifications etc.
The candidate will own the Customer Communication Process for all Airtel Operations and will design and ensure the frequency, standardization, consistency and relevance of content for all
possible means of Below The Line (BTL) communication to the customer.
The applicant should have a minimum degree qualification and 5-6yrs relevant work experience in the telecommunications or service industry. Knowledge of French a must!
Application process
Interested applications should send their detailed CVs and application (quoting the job reference) to Hr.Hq@airtel.com by 22nd July 2011.
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