Our client is the global leader in providing mobile solutions beyond VAS. They strive to enrich people’s lives with a broad portfolio of mobile solutions that go beyond VAS. It is this core purpose that motivates their employees to develop new products and create solutions that can have a major impact on people’s lives across the globe.
They are looking to recruit a high caliber individual for the position of L2 Support.
Primary Responsibilities
Provide second level support to customers using imparted training, available documents and assign problems to development team members if higher-level support is required
Monitor system where required (as in critical fault situations, post-implementation, migration)
Make configuration change or apply patch to meet customer requirements or resolve complaints
Ensuring the closure of cases within defined SLA
Provide second level support to customers using imparted training, available documents and assign problems to development team members if higher-level support is required
Monitor system where required (as in critical fault situations, post-implementation, migration)
Make configuration change or apply patch to meet customer requirements or resolve complaints
Ensuring the closure of cases within defined SLA
Generate MIS Reports
24X7 support & working in Customer Location for Support of various Product Lines if required
Guide L1 team for problem resolution
Update knowledge portals for reported problems
Update customers for problem resolution
skills and requirments
Sun, RHEL OS knowledge
Shell/Perl scripting
Oracle/MySql database knowledge
Apache, Tomcat or other J2EE servers knowledge
Telecom network knowledge
Good understanding of SS7 and GSM Components and VAS knowledge is added advantage
Sun, RHEL OS knowledge
Shell/Perl scripting
Oracle/MySql database knowledge
Apache, Tomcat or other J2EE servers knowledge
Telecom network knowledge
Good understanding of SS7 and GSM Components and VAS knowledge is added advantage
HOW TO APPLY
Interested candidates holding the necessary requirements, good performance and / or references are encouraged to apply with detailed CVs, inclusive of names and contacts of 3 referees, current telephone number and email address.
Interested candidates holding the necessary requirements, good performance and / or references are encouraged to apply with detailed CVs, inclusive of names and contacts of 3 referees, current telephone number and email address.
NB: Kindly send your CV to info@personnelresource.com
Only short listed candidates will be contacted. “Personnel Resource is an equal opportunity employer” Your browser may not support display of this image. Your browser may not support display of this image. Your browser may not support display of this image.You can now click on this link www.careerstom.com to visit our career centre for a more incisive advice from experts.
