Job Description
Reporting:?Report to and be actively supported by Customer Care Manager and General ManagerLocation:Kilimani, Nairobi
Compensation:?Competitive intern salary
What we’re looking for
Job Details
Experience:
· At least 1-2 years solid experience working in a customer facing role, managing relationships with mass-market consumers
· Proficient IT systems capabilities and ability to apply analytical skills in excel
· Experience working in a call center or serving customers over the phone is a plus
· Experience launching/marketing new products is a plus
Skills
· Ability to effectively communicate with a range of customers from across Kenyan population;
· Solid IT systems capabilities and understanding of database and account management software;
· Track record for constantly challenging established
· processes, and identifying and executing potential effectiveness improvements.
· Traits Persistence, practicality, flexibility, relationship builder
What we offer
A rare opportunity to establish and grow the customer-care functions and shape the eventual go-to-market product for a “next-generation” mobile business that could transform the reach of financial services in the low income and unbanked majority of Kenya and beyond, backed by highly experienced directors and partners (Signal Point Partners, FSD Kenya, CGAP – World Bank)
If you’re interested
Please email applications@mvkenya.com with your CV and a Cover Letter to explain your motivations and suitability for the role.
Please include the job reference in the subject line: Ref#110124 – Customer Relationship Management – Associate Intern
Applications will be accepted up to 11th February. Intern role commences mid February.
Unfortunately, due to the volume of applications, only candidates selected for an interview can be guaranteed a response.
